royal ebd Privacy Policy

royal ebd is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the royal ebd website, mobile app, and all related services.

When you register on royal ebd, make a deposit, or use any service, you are considered to have agreed to the terms of this policy. This policy should be read alongside our Terms and Conditions, as both documents together form the complete framework of the relationship between you and us.

The purpose of this policy is to clearly inform you what data we collect, why we collect it, how we use it, and what rights you have. We believe transparency is the foundation of trust.

We collect your information in several ways. Each category is discussed in detail below.

2.1 Information Provided at Registration

When you open an account on royal ebd, we collect the following information:

• Full name
• Date of birth (for age verification — our platform is for users aged 21+ only)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

For account verification and financial transactions, we may request government-issued identity documents (such as a national ID card or passport) and proof of address. These documents are used solely for the verification process.

2.3 Financial Transaction Information

During deposits and withdrawals, we collect payment method details — such as mobile numbers for bKash, Nagad, Rocket, or Upay. Full financial details (such as bank account numbers) are not stored directly on our servers; they are handled securely through payment processors.

2.4 Automatically Collected Information

While you browse the site, we automatically collect the following information:

• IP address and device type
• Browser and operating system
• Page view history and session duration
• Data collected from cookies and similar tracking technologies

royal ebd uses your information only for specific and lawful purposes. These purposes are:

1. Account management: To create, manage, and keep your account secure.
2. Identity verification: To prevent fraudulent activity and confirm age verification.
3. Processing financial transactions: To complete deposits and withdrawals correctly.
4. Providing customer support: To resolve your issues via live chat or email.
5. Security and fraud prevention: To detect unusual transactions or account activity.
6. Service improvement: To analyse user experience and improve the platform.
7. Meeting legal obligations: To comply with applicable laws and regulations.

We do not use your information to make decisions that are against your interests. You may opt out of marketing communications at any time.

royal ebd has put in place industry-standard technical and organisational measures to keep your personal information secure.

4.1 Technical Security

• All data is transferred via SSL (Secure Sockets Layer) encryption.
• Stored data is protected with AES-256 encryption.
• Passwords are kept in hashed form — no staff member can read them.
• Firewalls and intrusion detection systems remain active.

4.2 Organisational Security

• Only authorised staff have access to the information they need.
• Regular security audits are carried out.
• Staff receive training on data protection.

4.3 Data Retention Period

We store your information while your account is active. Even after an account is closed, certain information may be retained for a period of time to meet legal and regulatory requirements. Once no longer needed, data is securely deleted.

royal ebd never sells your personal information to third parties. However, certain information may be shared in specific situations to deliver our services:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and banks.
• Identity verification services: Required documents shared with trusted verification agencies to complete the KYC process.
• Law enforcement agencies: In cases of a court order or legal obligation.
• Technology partners: Technology service providers who operate the platform, who are bound by our privacy terms.

Outside the situations listed above, we do not share your information with any third party without your consent.

royal ebd uses cookies and similar technologies to improve service quality and personalise user experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security.
• Functional cookies: Help remember your preferences (such as language).
• Analytical cookies: Monitor site usage to help improve our services.

6.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, turning off certain essential cookies may cause some site functions to not work properly.

As a royal ebd user, you have the following rights regarding your own information:

• Access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Objection to processing: The right to opt out of marketing communications.
• Data portability: The right to request your information in a structured format.

To exercise these rights, please contact our support team. We provide support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

For information on responsible gaming on our platform, please read our Responsible Gaming page — it includes details on account controls and setting limits.

All royal ebd services are strictly for users aged 21 and above. We do not knowingly collect any information from minors. If we are informed that a minor has opened an account, we will immediately delete that account and all associated information.

Verifying the date of birth provided at registration is part of our KYC process. If any doubt arises regarding age, additional documents may be requested.

Our servers and technology infrastructure may be located in various countries. Even when your information is transferred from one country to another, we ensure that such transfers remain under the same standard of protection described in this policy.

Our agreements with third-party service providers include data protection terms, ensuring your information is equally protected everywhere.

We may revise this privacy policy from time to time due to business changes, technology updates, or legal changes. For significant changes, we will notify you via your registered email or a login notification.

Updated policies take effect from the date of publication. Continued use of the service after a change is made will be taken as your acceptance of the new policy. For full details on the general terms of using the platform, visit our FAQ page — it answers common questions.

The royal ebd platform integrates services from game providers (such as Pragmatic Play, JILI, Evolution) and payment providers. These third parties may have their own privacy policies, which are outside our control.

We verify the data protection standards of these providers and work only with trusted partners. Even so, it is worth reading their policies before using third-party services.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We take every request seriously and aim to respond as quickly as possible.

You can learn more about royal ebd's background and mission on our About Us page.

After sending a privacy-related request, our team typically follows up within the next business day. For urgent matters, immediate assistance is available through our 24/7 live chat.